We want you to be satisfied with the services you receive from us. This policy outlines our general approach to refunds and cancellations.

Because our services are typically customized and delivered on a project basis, refund eligibility and terms are agreed upon individually in the proposal or contract for each engagement. Please refer to your specific agreement for details on cancellation windows and refund terms.

If you believe there has been an error in billing, or you're unsatisfied with a deliverable, please contact us as soon as possible — we'll work with you in good faith to resolve the issue.

Approved refunds are processed using the original method of payment and may take several business days to appear, depending on your bank or payment provider.

This is a starter template — please review and adapt it to reflect your actual refund and cancellation terms.